If you have booked a service with us please could you ensure that your bike/wheels are dropped in before 10am on the day. If this is not possible then please do call so we can make alternate arrangements.
Once we have assessed the work required to be undertaken on your bike we will make contact with you to discus this either by phone, email or text. Work will not be carried out unless we have confirmation from you.
Please can you bring your bike in clean so that we can focus on the servicing - unless this has been arranged as part of the service - a cleaning fee will be applied to your service cost.
We will contact you once your service/work is complete to arrange for you to collect your bike. Bikes left longer than the agreed time or past a week are subject to a storage fee.
Bikes not collected past 2 months (from the date of work confirmation and completion) may be sold to defray costs and expenses.